Terms and Conditions
Using the My Curacao Guide website
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Island Guide's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, do not use our website.
The terms “Island Guide,” “we” or “us” refer to the owner of the website whose registered office is in Willemstad, Curaçao.
Our company registration numbers (KVK) are:
Island Guide B.V. 133650 / 102400519
Island Guide Franchise B.V. 143057 / 102455181
My Aruba Guide N.V. 10032300 / 101398318010
Feliam Holding B.V. 89158954 / 864896165
Island Guide Franchise B.V. 143057 / 102455181
My Aruba Guide N.V. 10032300 / 101398318010
Feliam Holding B.V. 89158954 / 864896165
The term “you” refers to the user or viewer of our website. The term “Website” means the website at www.mycuracaoguide.com and all subpages.
This policy provides information about the types of personal information we collect in our business, including through the website, and the ways in which we use it.
In this privacy policy, the term “personal information” includes information about an identifiable individual, including their name, gender, date of birth, address, telephone and fax numbers, e-mail address, photographs, personal notes and, if and where applicable, information that constitutes “sensitive information.” “Personal information” includes an opinion about an identifiable individual.
“Sensitive information” is a subset of personal information and includes information about an individual's racial or ethnic origin, health information, political opinions, religious beliefs or memberships, philosophical beliefs, membership in a professional or trade association or union, sexual preferences or practices and criminal record.
Use of the website is subject to the following terms of use:
1. Content and Changes.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Cookies and data
This website uses cookies to monitor browsing preferences. If you allow cookies to be used, personal information may be stored by us and used by third parties. We collect data about website visitors, including information about which areas of the website are most visited and how long visitors visit those areas.
This website uses cookies to monitor browsing preferences. If you allow cookies to be used, personal information may be stored by us and used by third parties. We collect data about website visitors, including information about which areas of the website are most visited and how long visitors visit those areas.
3. Sale of services.
We sell advertising space to clients and tours to tourists. All prices are subject to change and are subject to change by us at any time without notice.
We sell advertising space to clients and tours to tourists. All prices are subject to change and are subject to change by us at any time without notice.
4. Liability
Neither we nor third parties make any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for such inaccuracies or errors to the fullest extent permitted by law.
Neither we nor third parties make any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for such inaccuracies or errors to the fullest extent permitted by law.
5. Use at your own risk
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6. Intellectual property
This website contains material, information, graphics and videos which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.
This website contains material, information, graphics and videos which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.
7. Trademarks
All trademarks reproduced on this website and not owned or licensed to the operator are acknowledged on the website.
All trademarks reproduced on this website and not owned or licensed to the operator are acknowledged on the website.
8. Unauthorized use.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
9. Links to other websites
From time to time, this website may also contain links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
From time to time, this website may also contain links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
10. Legal issues
Your use of this web site and any dispute arising out of such use of the web site shall be governed by the laws of Curaçao, Kingdom of the Netherlands.
Your use of this web site and any dispute arising out of such use of the web site shall be governed by the laws of Curaçao, Kingdom of the Netherlands.
Collection of personal information
We collect personal information about individuals in circumstances such as the following:
- When we meet an individual or do business with an organization that wants to do business with us.
- When an individual signs up to become a user of our services.
- When a user posts content that contains personal information on the website.
- When a user posts personal videos and/or photos and/or personal text on the website.
- When a person posts content that contains locations.
- When a user visits the Website and asks a question or makes a comment or other post via email or through a social media platform.
- When a user signs up to receive marketing information.
A significant amount of personal information is primarily collected by Island Guide. Because the information is on our database, we technically “collect” it, although we typically would not access or analyze it. This information may include a range of information such as names, dates of birth, addresses, phone numbers, location information, private photos, personal notes and other information as selected by Island Guide.
Other types of information we collect
We collect information about visitors to the website, including information about which areas of the website are most visited and how long visitors visit those areas.
We may use “cookies” that allow us to monitor traffic patterns and serve you more efficiently when you revisit the Website. A cookie does not identify you personally, but it identifies your computer. You can set your browser to alert you when you receive a cookie, and this gives you the option of accepting or rejecting it in each case. Refusing cookies may have the effect of limiting your access to parts of the Website.
We may collect information about your computer or device, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify an individual.
Liability and responsibility.
We are not responsible for the accuracy, completeness or appropriateness of the information and materials on this website. This includes information provided by our chatbot. The chatbot does not have access to current information. Any information provided by the chatbot must be appreciated by the user. We make every effort to keep the information on the Website up-to-date, but cannot be held liable for any errors or omissions.
Changes and limitations to this policy
We reserve the right to make changes to this policy. Such changes will be updated on the website after such changes are made.
The website may contain links to other third-party websites as a service to our users. Our privacy policy described here does not apply to those sites. Please be sure to review and agree to the terms and conditions and privacy policies of each linked website before providing any personal information.
Tours
Tours are processed through various third party booking platforms. Please make sure you review and agree to the terms and conditions and privacy policies of these platforms before providing any personal information.
Privacy Policy
At My Curaçao Guide, we understand that your privacy is really important. This privacy policy is designed to better serve you and let you know how your personally identifiable information is used online. Personally identifiable information is information that can be used by itself or with other information to identify, contact or locate an individual, or identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise process your personally identifiable information in accordance with our website.
When do we collect information?
We collect personally identifiable information from you when you subscribe to a newsletter or enter information on our site. No personally identifiable information is automatically collected when you visit our site, and users can visit our site anonymously.
Users may change their personal information by emailing us at info@mycuracaoguide.com.
How do we use your information?
We may use the information we collect from you when you sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:
We may use the information we collect from you when you sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways:
- To administer a contest, promotion, survey or other site feature.
- To send periodic newsletters to which you have subscribed.
Use of cookies
Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that allow the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to compile aggregate data about site traffic and site interactions to provide better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer alert you each time a cookie is sent, or you can choose to disable all cookies. You do this through your browser settings (such as Internet Explorer, Firefox, Safari). Since each browser is different, consult your browser's Help menu to find the correct way to change your cookies.
Disabling cookies may disable some features, but will not affect your overall site experience.
Disclosure to third parties
We do not sell, trade or transfer your personally identifiable information to third parties.
Third party links
Our website contains links to websites owned and operated by third parties. If you use these links, you will leave our website. These links are provided solely for your information and convenience and are not an endorsement by My Curaçao Guide of the content of such linked websites or third parties. My Curaçao Guide has no control over the content of any linked website and is not responsible for those websites or their content or availability.
This privacy policy applies only to information collected by this website. Because we have no control over the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information. We are not responsible for the privacy practices of third parties.
Unsubscribe
Users can set preferences for how Google advertises to you using the Google Advertising Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt-Out Browser Add-on.
Privacy policy changes.
Users will be notified of any privacy policy changes on the privacy policy page written above.
Children
Our site is not directed to persons under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
Security and Privacy
We maintain reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. Should a data breach occur, we will notify users via email within seven (7) business days.
Contact information
If you would like to make a request regarding personal information we may have about you, please contact:
Island Guide B.V. & My Curaçao Guide
Eden Mall unit 25
Willemstad, Curacao
Eden Mall unit 25
Willemstad, Curacao
General conditions Webshop Keurmerk
My Curaçao Guide acts according to the general conditions of Webshop Keurmerk. This offers our customers the assurance of a safe and reliable online shopping experience. You can download the full terms and conditions below.
Cancellation policy
Why book with us?
A cancellation up to 24 hours before tour departure entitles you to 100% refund.
Welcome to our cancellation policy page. As a reseller of several tours, we understand the importance of clarity and certainty when it comes to cancellation procedures. Before booking a tour, we encourage you to read through the cancellation policy of the tour you wish to book. However, booking with us offers an extra layer of support and peace of mind. Should you encounter any problems or concerns about cancellations, you can rest assured that our dedicated team is here to help you every step of the way. From facilitating refunds to liaising with tour operators on your behalf, we are committed to providing a seamless experience for our valued customers.
Our cancellation policy is as follows:
- Cancellation up to 24 hours prior to tour departure entitles the guest to a 100% refund.
- Less than 24 hours before departure, the guest is not entitled to a refund unless the cancellation is due to illness and is accompanied by a valid doctor's note.
- In case of illness, only the person who is ill will receive 100% refund. Other participants within the same booking who cancel the tour will not receive a refund unless otherwise decided by the supplier depending on the circumstances.
- No-shows, or if you miss the tour because you are late, and cancellations made less than 24 hours before the scheduled activity will be charged in full.
- If the tour is canceled by the organizer due to weather or other unforeseen circumstances, the tour will be rescheduled. If rescheduling is not possible or the new time is inconvenient, the full amount will be refunded.
How can I cancel?
For cancellations, please do not hesitate to contact us via email at info@mycuracaoguide.com or call us at + (599) 9692 5499. You can also contact the tour operator directly by phone or email.
Right of withdrawal
The legal cooling-off period and right of withdrawal (as set out in the EU Distance Selling Directive) does not apply to services to be delivered on a specific date or within a specific period. This includes tickets and vouchers purchased through the My Curaçao Guide platform, such as tours and activities.
For more information on the right of withdrawal we refer to article 10 of the general terms and conditions of Het Webshop Keurmerk, which can also be found on our website.
Tour operators
- Annabay Club
Tel: +599 9 670 0924
Address: Plaza Jo-Jo Correa, 1 5, Willemstad, Curaçao - Blue Coast Water Sports
Tel: +5999 522 5128
Email: info@bcwatersports.com
Address: Janthiel Beach z/n, Inside Papagayo Beach Hotel, Curaçao - BlueFinn
Tel/WhatsApp: +599 9690 3717
Email: info@bluefinncharters.com
Address: Jan Thiel Beach, z/n, Willemstad, Curaçao - Curacao Activities
Tel: +599 9514 5338
Email: tours@curacaoactivities.com
Address: Curaçao Marriott Beach Resort, Weg Naar Westpunt 29, Curaçao - CurAloe
Office Tel: +5999 767 55 77
Store Tel: +5999 767 55 07
Email: tours@curaloe.com
Address: Kaminda Mitologia 138, Willemstad, Curaçao - Caribbean Experience
Tel: +599 (9) 511 0525 / +599 (9) 511 9418
Email: info@caribbean-experience.com
Address: Vissershaven, Caracasbaaiweg, Curaçao - DLN Excursions
Tel: +599 96828915
Email: info@dlnexcursions.com
Address: Kaya Basralokus, Willemstad, Curaçao - Dolphin Academy
Tel: +5999 465 8900
Email: info@dolphin-academy.com
Address: Bapor Kibra z/n, Willemstad, Curaçao - Eco Cruise
Tel: +5999 515 2121
Address: Jan Thiel Beach (Zanzi Bar), Willemstad, Curaçao - Eric's ATV
Tel: +5999 4610071 / +5999 5247418
Email: eric@curacao-atv.com
Address: Bapor Kibrá z/n - Opposite the Lion’s Dive & Beach Resort, Curaçao - Helmi Smeulders
Tel: +599 9 520 0038
Email: info@helmismeulders.com
Address: Djonora Marthaweg 1, Curaçao - Hofi Mango
WhatsApp: +5999 5151707
Email: receptie@hofimango.com
Address: Santa Cruz 23, Curaçao - Irie Tours
Tel: +5999 767 9998 / +5999 529 5325
Email: info@irietours.com
Address: Mambo Beach Boulevard, Willemstad, Curaçao - Landhuis Chobolobo
Tel: +5999 461 3526
Email: info@chobolobo.com
Address: Elias R A Moreno Boulevard, Saliña Ariba, Willemstad, Curaçao - Landhuis San Nicolas
Tel: +599 9 524 1777
Address: Landhuis San Nicolas, Willemstad, Curaçao - Miss Ann
Tel/WhatsApp (English/Papiamentu/Dutch): +5999 5601367
Tel/WhatsApp (Spanish): +5999 5651004
Email: reservations@missannboattrips.com - PocketGuide
Tel: +5999 521 4390
Email: info@pocketguideaudiotours.com
Address: La Quinta Villas 77, Willemstad, Curaçao - Rock Climbing Curaçao
Tel (Curaçao): +5999 6643134
Tel (USA): +1 312 8482629
Tel (Netherlands): +31 6 5050 6867
Email: contacto@rccuracao.com
Address: Santa Barbara Plantation, Newport, Curaçao - Scuba Do
Tel: +5999 7679300
WhatsApp: +5999 5250332
Email: info@scubadocuracao.com
Address: Zanzibar, Jan Thiel Beach, Willemstad, Curaçao - Curaçao Sea Aquarium
Tel: +5999 461 6666
Email: info@csapark.com
Address: Bapor Kibra z/n, Willemstad, Curaçao - SeaTREK
Tel: +5999 526 7676 / +5999 524 3982
Email: seatrekcura@outlook.com / snubaeastcoastcuracao@outlook.com
Address: Dr. M.L King Boulevard, Willemstad, Curaçao - SUP Curacao
Tel: +5999-7380883
WhatsApp: +5999-5244974
Address: Windsurfing Curacao, Caracasbaaiweg z/n - Tiki Boats Rental
Tel: +5999 682 6644
Email: info@tikiboatsrental.com
Address: 405-2 Caracasbaaiweg, Jan Thiel, Curaçao - Substation Curacao
Tel: +599 9 461 6666
WhatsApp: +599 9 511 0287
Address: Bapor Kibra z/n, Willemstad, Curaçao