Welcome to our cancellation policy page. As a reseller of several tours, we understand the importance of clarity and certainty when it comes to cancellation procedures. Before booking a tour, we encourage you to read through the cancellation policy of the tour you wish to book. However, booking with us offers an extra layer of support and peace of mind. Should you encounter any problems or concerns about cancellations, you can rest assured that our dedicated team is here to help you every step of the way. From facilitating refunds to liaising with tour operators on your behalf, we are committed to providing a seamless experience for our valued customers.

Our cancellation policy is as follows:

 

For cancellations, please do not hesitate to contact us via email at info@mycuracaoguide.com or call us at + (599) 9692 5499. You can also contact the tour operator directly by phone or email.

 

The legal cooling-off period and right of withdrawal (as set out in the EU Distance Selling Directive) does not apply to services to be delivered on a specific date or within a specific period. This includes tickets and vouchers purchased through the My Curaçao Guide platform, such as tours and activities.

 

For more information on the right of withdrawal we refer to article 10 of the general terms and conditions of Het Webshop Keurmerk, which can also be found on our website at terms & conditions.